Black box

Bugs in software happen. I have an enormous amount of empathy for that.

But what annoys me to no end is getting flagged by a black-box AI system for something I clearly didn't do, then being told the only way to fix it is to submit a very sensitive personal ID document (like a passport).

And then, after submitting it, the system still doesn't work. And there is no way to get in touch with an actual human being.

How did this start?

I merely went to create a Facebook Page in their UI. Just me. No AI tools.

Immediate restriction on page creation.

That's why at Ambiki, we hold what now feels like a contrarian opinion: Human support matters.

That doesn't mean we don't equip our team with the best technology available to help them help you.

We do.

But behind the tools, there is a real team of humans answering every question. On calls with customers when they need it.