(Post 2 of 5) This is the second in a series of posts about the origins of Ambiki’s values.
Our second value: “Favor simplicity”.
Three months into my role at Curlee Communications (now Sidekick Therapy Partners), a sudden departure left me in charge of the colossal task of monthly billing for the Tennessee Early Intervention System (TEIS). Why? I was the one "good with spreadsheets."
That first month, the task took me over two weeks, working much more than 40 hours each week. By the time I finished it was already time to start the next month's memorandum. At this point it was bordering on absurd; this would be my full-time job unless I found a way to automate it.
Here's what the process looked like:
Sounds nightmarish, right?
Automating the process posed its challenges:
Well, I was determined I would only suffer doing that manually one time. A few weeks after navigating that tedious manual process, I emailed out a video, 1:42 minutes long, showcasing the new TEIS process automation. My voiceover began, “What used to take hours and a few people should now take less than the length of this video”.
And indeed, the process was distilled to: “Enter start date”, “Enter end date”, click “Generate invoice”, and print to PDF.
I was proud, it felt like a mic drop moment. Simplicity for our users often means fighting through a lot of blood, sweat, tears, and complexity to get there. But that is the core of our value "Favor simplicity"; we do the hard work so that our solutions are intentionally simple.